YouTube VideosCustomer service & sales training since 1984
Your team is getting calls. Are they closing them?
SkilCheck helps businesses find exactly where their teams are losing sales, gives them the training to fix it. No contracts, no guesswork, no gotchas.
No Contracts
Required
400000+
Sales Conversations Analyzed
Same Day
Phone shop Analysis turnaround
40+
Years Of training frontline sales teams
Great Managers Don’t Happen By Accident
We Help You Build Them!
You’ve done everything right. The website looks great, the pricing is competitive, and the phones are ringing. So why aren’t more leads converting?
Nine times out of ten, the answer isn’t your marketing. It’s what’s happening on the other end of that phone call, or at the front desk when a prospect walks in.
SkilCheck helps you hear exactly what your customers hear. We mystery shop your team, score every interaction, and coach your managers to close more leads without long-term contracts or the guesswork.
Industries We Serve
Self-Storage
Where We Started
We’ve been inside the self-storage industry since 1984. We know how managers think, how customers shop, and exactly where sales fall off. From single-location operators to large regional portfolios, no one understands your sales process better than we do.
Apartments & Multi-Housing
Our Fastest Growing Vertical
Leasing agents have one shot to turn a prospect into a signed lease. We shop your team by phone and in person, score every interaction, and give your agents the coaching they need to stop losing leads they should be closing. If prospects are inquiring but not signing, we’ll find out exactly why.
Boat & RV Storage
A Natural Extension
The customers are there. The inventory is there. What we often find is that the conversation isn’t closing the way it should. We evaluate your team the same way we do storage with phone shops, in-person visits, and follow-up evaluations. That way, you know exactly what’s working and what isn’t.
RV Resorts
Where Hospitality Meets Sales
First impressions are crucial in the RV industry. Conducting mystery shopping for your resort staff encourages future bookings and enhances the customer experience by ensuring that your staff effectively explains the resort’s features, benefits, and pricing to every potential guest.
Your Industry
Isn’t on the List?
We’ve heard that before. Reach out anyway!
Our evaluation and training process adapts to any customer-facing business. If your team talks to customers and you’re not happy with how many of those conversations are converting, we’d love to hear about it. We’ll tell you honestly whether we’re a good fit before you spend a dime.
Why Businesses Choose Skilcheck
Mystery shopping companies are easy to find. One that reviews every report by hand, includes training in the price, and never locks you into a contract is harder to come by.
Schedule Your Free Consultation Call Now
Training Is Included. Not Extra.
A score without context doesn’t change behavior. Every telephone mystery shop includes access to our monthly group training session, where managers hear real calls, get peer feedback, and leave with actionable takeaways. Managers show up. Cameras go on. Behavior changes. And it’s all included in the price.
No Contracts. No Minimums.
Some of your locations are performing great. Others need attention. We don’t believe you should pay to shop the ones that don’t need it. Use SkilCheck as often or as infrequently as you need, on the properties that need it most. Month to month, always.
Transparent Pricing. No Runaround.
Our pricing is live on the site. No inquiry required, no quote requests, no back and forth. You’ll know exactly what it costs before you ever reach out.
Fast Turnaround.
Phone shop results can land in your inbox the same day. In-person evaluations are typically delivered within one to two weeks. When you need answers, waiting weeks for a report isn’t an option.
Human-Reviewed. Every Time.
Most companies let the shopper grade their own report and send it straight to you. At SkilCheck, every telephone mystery shop is graded by one of our 3 in-house evaluators, NEVER THE SHOPPER. Each in-person evaluation is reviewed by our in-house evaluator before it lands on your desk. They’ve heard thousands of sales conversations. They catch what algorithms and automated systems miss. What you receive is accurate, thorough, and ready to act on.
You'll Always Reach a Person.
No call centers. No ticket queues. When you reach out to SkilCheck you’re talking to someone who knows your account, knows your industry, and can actually help. User-friendly isn’t just a tagline here. It’s how we operate.
Simple Process. Real Results.
Tell Us Where You’re Struggling
Fill out a quick form or give us a call. We’ll learn about your locations, what you’re seeing, and recommend the right type of shop for your situation. No lengthy onboarding, no commitment required, no stuffy sales conversation. We want to get to know you.
We Shop & Evaluate Your Team
A trained shopper contacts your location as a real customer. Every interaction is recorded and reviewed by our in-house evaluators before it ever reaches you. You get a detailed, section-by-section report with audio included.
You Get Clarity. Your Team Gets Better.
No more guessing why leads aren’t converting. You’ll see exactly where conversations break down, what your team is missing, and what to do about it. For phone shops, manager training is included, so the results don’t just sit in a report.
EVERY GREAT TEAM NEEDS THE RIGHT SYSTEM.
Here’s How We Build Yours.
Whether your team is struggling to close calls, missing the mark in person, or not following up fast enough, SkilCheck gives you the tools to find the gap and close it. No guesswork, no long-term commitments, just results.
TELEPHONE MYSTERY SHOPPING
Your phones are ringing. But what happens next? We have a shopper call your location posing as a real customer. The call is recorded and scored by our in-house evaluators, NEVER THE SHOPPER.
Every phone shop includes access to our monthly group training session. Real calls. Real feedback from peers and evaluators. Managers show up, cameras on, and leave more equipped to close. It’s one of the most effective parts of what we do, and it’s included in the price.
IN-PERSON MYSTERY SHOPPING
Some leads don’t call first. They just show up. And closing a walk-in should be the easiest sale your team makes. They’re already there.
We send a shopper to visit your location in person. The interaction is audio-recorded, evaluated by our team, and scored section by section so you can hear exactly how your team builds rapport, handles objections, and asks for the sale. Most in-person reports are delivered within one to two weeks and are always proofed and edited for accuracy before being delivered to you.
LIVE SALES & CUSTOMER SERVICE TRAINING
Sometimes the data isn’t the problem. It’s turning that data into changed behavior.
Our live training sessions go beyond the score. We work directly with your managers via Zoom to review real interactions, address patterns we’re seeing across different regions, and build the habits that lead to consistent closes. One-on-one or as a group, we meet your team where they are.
FOLLOW-UP & RESPONSE TIME EVALUATIONS
The sale doesn’t always happen on the first call. How your team follows up, and how fast, can make or break a lead.
We evaluate your team’s follow-up behavior using a recorded callback line. When a shopper reaches out, the clock starts. You’ll hear exactly how your team responds, how quickly they re-engage, and whether they’re asking for the sale the second time around.
Frequently Asked Questions
How do I know if mystery shopping is right for my business?
If your team is getting inquiries but not converting them into sales, mystery shopping is almost always the fastest way to find out why. If you’re unsure, reach out and we’ll tell you honestly whether we think it’s the right fit before you spend a dime.
What if we only want one shop done?
That’s completely fine. There’s no minimum order and no time commitment. A lot of clients start with one shop to see how it works before setting up an ongoing schedule. We’re happy to start there.
What industries do you work with?
SkilCheck works with any business where frontline staff are responsible for converting leads into customers. We have deep experience in self-storage, multifamily and apartment communities, and RV and boat storage, and we’re actively expanding into retail, hospitality, automotive, and beyond. If your team talks to customers, we can help.
How do I get started?
Just reach out. We’ll hop on a quick call, learn about your locations and what you’re seeing, and recommend the right shop type for your situation. No lengthy onboarding, no paperwork to sign before we talk.
Do I have to shop all of my locations?
Not at all. Some of your locations are probably doing great. Shop the ones that need it, skip the ones that don’t. There’s no minimum and no pressure to do more than makes sense for your business.
How much does it cost?
Pricing is live on our site, no inquiry required. Telephone shops start at $75 and include access to our monthly group training session. In-person shops are priced separately. See our full pricing page for details.
What happens after I place an order?
We assign a trained shopper to your location, conduct the shop, and our in-house evaluators review and score every interaction before it reaches you. You’ll receive a detailed report with section-by-section scoring, audio of the interaction, and clear notes on where the conversation broke down or excelled.
Will my managers know they're being shopped?
We can use a different shopper on every call, so there’s no recognizable voice or pattern. For phone shops, we can also use local phone numbers if needed, since some managers are less likely to answer calls from unfamiliar area codes. Your team won’t know, which means you get an accurate picture of their real behavior.
Who is SkilCheck not a good fit for?
If you’re looking to build an HR case against a manager or use mystery shopping as a disciplinary tool, we’re probably not the right partner. We work best with operators who want honest feedback, a path to improvement, and a team that gets better over time. Our process is built around coaching, not catching people out.
Do you use video recording?
No, and it’s intentional. Video recording is too easy to spot. The moment a manager notices a shopper holding up their phone, the interaction stops being natural and you stop getting accurate data. We use audio recording exclusively because it captures real behavior without tipping anyone off.
Can you record calls in my state?
Yes. Eleven states require written consent to record, and we handle that with a simple e-signature before any shops begin. It’s a quick and easy process we’ve done hundreds of times.
How quickly will I get my results?
Telephone shop results are often delivered the same day or next, depending on your follow-up time requirement. In-person evaluations are typically turned around within one to two weeks, depending on location and scheduling.
Can different managers or district managers access their own results separately?
Yes! We can set up individual logins so district managers only see results for their own properties. It keeps things organized and adds a little healthy competition across your portfolio.
Is training really included with a telephone shop?
Yes, and it’s one of the things that sets us apart. Every telephone mystery shop includes access to our monthly group training session on Zoom. Managers from across our client base join together, listen to real recorded calls, share feedback, and work through what good looks like. It’s collaborative, it’s positive, and it’s genuinely effective.
Will this hurt my team's morale?
Not if you approach it the right way, and we’ll help you do that. Mystery shopping has a reputation for being punitive. At SkilCheck we’ve worked hard to flip that. Managers who go through our training sessions regularly tell us it’s one of the most useful hours of their month. Nobody’s getting in trouble. Everyone’s getting better.
What's considered a good score?
An 80% or above is the benchmark most operators use. Many of our clients tie scores to performance bonuses once their team is consistently hitting that mark. We even have a bonus calculator spreadsheet that we share with clients who want to build that into their incentive structure.
What does the ongoing process look like?
Most clients set up a monthly shop cadence so behavior improvement stays consistent over time. Each month your team gets shopped, scored, and trained. Over time patterns become clear, scores improve, and the habits stick. You can adjust the frequency anytime. Some clients go monthly, others quarterly. We work around what makes sense for your operation.
What if one manager keeps scoring poorly?
We’ll flag the pattern and talk through options with you. If they need extra attention, Carol can work with them directly in a one-on-one coaching session. That’s available as an add-on and has helped turn around some of our most challenging cases.
How is SkilCheck different from other mystery shopping companies?
A few things stand out. Every report is human-reviewed by our in-house team before it reaches you. Training is included in the price of a telephone shop, not sold separately. Our pricing is transparent and live on the site. And you’ll always reach a real person when you contact us, not a call center.
How long has SkilCheck been doing this?
Since 1984, Carol Mixon founded SkilCheck out of necessity while working inside the self-storage industry, and we’ve been refining the process ever since. Forty years of real-world experience means we’re not guessing at what great looks like. We know.
Do you customize the evaluation forms for my business?
Yes. While our core framework is proven and consistent, we can tailor the evaluation criteria to reflect your specific sales process, brand standards, or industry. Just let us know what matters most to your operation and we’ll build it in. AT NO EXTRA COST!
Do you use AI to grade reports?
No. AI does not grade, score, or evaluate any of our reports. A real SkilCheck evaluator reviews every interaction before it reaches you. We may use AI to generate a brief summary at the end of a report as a convenience, but the scoring, the feedback, and the findings are always human. That’s not something we’re willing to compromise on.
Who is SkilCheck not a good fit for?
If you’re looking to build an HR case against a manager or use mystery shopping as a disciplinary tool, we’re probably not the right partner. We work best with operators who want honest feedback, a path to improvement, and a team that gets better over time. Our process is built around coaching, not catching people out.
Real Businesses. Real Results
The people on your frontline are entrusted with something bigger than a sale. They’re nurturing relationships and fostering the kind of trust that turns a first-time caller into a long-term customer. Embrace every interaction as an opportunity, and let us help your team make the most of it.
Carol A. Mixon
President & Founder | Customer Service & Sales Expert Since 1984
STOP GUESSING. START CLOSING.
One conversation is all it takes to find out if SkilCheck is the right fit. No contracts, no commitments, no pressure. Just answers that help build your team and drive more sales.