Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, [...]
We need to discuss the current state of the self-storage industry in relation to falling [...]
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, [...]
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, [...]
While I was at a recent Self-Storage Association conference, I received several comments about our [...]
Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for [...]
There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees [...]
First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given [...]
The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are [...]
While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that [...]
I understand that advancing your position in self-storage can be challenging, and it often depends [...]
I want to drive more traffic to your store by leveraging Amazon’s services at your [...]
Do You Have a Lazy Ear? When it comes to selling and having great customer [...]
You Must Handle a Tenant’s Change of Address Correctly In self-storage, in order to handle [...]
Gary Sugarman, Chief Operating Officer at The William Warren Group / StorQuest, explains how SkilCheck’s [...]
We sat down with Sue Haviland, owner of Haviland Storage Services, to ask her how [...]
Carol Mixon has been working with Wentworth Properties for several years, assisting with due diligence [...]
Why an Operational Audit? Rather than a financial or theft audit, self-storage operational audits aim [...]
The Variety of Telephone Mystery Shoppers is Key SkilCheck Services is one of the first [...]
It’s Not Always About Occupancy Every time I’m called in to assist a store that [...]
Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, each with their own approach to dealing with demanding customers. Customer demands drove some, while others had assistants who were more assertive than they were, which led to frustration over choices like color schemes. Vendors also played a role; for […]
We need to discuss the current state of the self-storage industry in relation to falling occupancy numbers. We are experiencing a decline in occupancy rates, which has been somewhat challenging. Although we initially recovered from COVID-19 quite well, the economy is now not performing as strongly. So, what can we do about it? I want […]
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, one of the most important factors to consider is the managers’ experience. Experience truly does matter in terms of salary; generally, the more experience a person has, the higher their earnings tend to be. I have several employees who have […]
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, you will repeatedly apply the following critical sales skills: How you apply these skills will determine your effectiveness and adaptability in your telephone sales skills. These skills come into play repeatedly throughout the sales process. As you greet the customer, […]
While I was at a recent Self-Storage Association conference, I received several comments about our monthly SkilCheck customer roundtables, where we offer free self-storage manager training. Many managers approached me and mentioned that they enjoyed attending them. They said things like, “We love your roundtables!” One individual even shared that they had just attended the […]
Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for self-storage employees, particularly in a competitive market. Employees can significantly increase their closing ratios by enhancing their ability to close deals both over the phone and in person. This increase boosts the company’s revenue and enhances customer satisfaction and loyalty. […]
There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees to consider. First, we have administrative fees. Many facilities now charge these instead of requiring a deposit. In the past, deposits were common but returning them could be a hassle. The shift to administrative fees has made the process smoother […]
First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given feedback on thousands of telephone mystery shop calls and in-person mystery shops. We Understand Human Engagement What we have learned over the years is that AI simply cannot pick up on the nuances of tone of voice, employee empathy, and […]
The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are big proponents of RV storage mystery shops for the managers who run these amazing properties. Competition for new customers has become fierce in the last few years. It’s essential to ensure all staff members are at the top of their […]
While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that this remarkable team takes their SkilCheck mystery shops very seriously. They help create a positive and healthy competitive environment where everyone is focused on the company’s growth. How Has the Jenkins Organization Used Their SkilCheck Mystery Shops Over the Years? […]
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