Self-Storage Blog

Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for self-storage employees, particularly in a competitive market. Employees can significantly increase their closing ratios by enhancing their ability to close deals both over the phone and in person. This increase boosts the company’s revenue and enhances customer satisfaction and loyalty. […]

There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees to consider. First, we have administrative fees. Many facilities now charge these instead of requiring a deposit. In the past, deposits were common but returning them could be a hassle. The shift to administrative fees has made the process smoother […]

The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are big proponents of RV storage mystery shops for the managers who run these amazing properties. Competition for new customers has become fierce in the last few years. It’s essential to ensure all staff members are at the top of their […]

I understand that advancing your position in self-storage can be challenging, and it often depends on your current situation, such as your employment status within a company and the size of the organization. Every company has a hierarchy, which can vary significantly between small storage operators and large REITs (Real Estate Investment Trusts). Both types […]

I want to drive more traffic to your store by leveraging Amazon’s services at your self-storage property. One concerning issue that has become prevalent is package theft, often referred to as “porch piracy.” We’ve seen multiple incidents captured on surveillance cameras, showcasing individuals stealing packages from doorsteps. The statistics surrounding this issue are staggering. In […]

Do You Have a Lazy Ear? When it comes to selling and having great customer service, listening to and interacting with your customers thoughtfully is crucial, rather than just reading from a script. This is a big part of what SkilCheck evaluates with our telephone mystery shops. Engaging the prospective customer in conversation is vital, […]

You Must Handle a Tenant’s Change of Address Correctly In self-storage, in order to handle a tenant change of address correctly and modify the management software or the rental lease agreement, you must have a written change of address signed and dated by the tenant. It is essential to have this document; you cannot accept […]