Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, [...]
We need to discuss the current state of the self-storage industry in relation to falling [...]
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, [...]
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, [...]
While I was at a recent Self-Storage Association conference, I received several comments about our [...]
Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for [...]
There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees [...]
First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given [...]
The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are [...]
While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that [...]
I understand that advancing your position in self-storage can be challenging, and it often depends [...]
I want to drive more traffic to your store by leveraging Amazon’s services at your [...]
Do You Have a Lazy Ear? When it comes to selling and having great customer [...]
You Must Handle a Tenant’s Change of Address Correctly In self-storage, in order to handle [...]
Gary Sugarman, Chief Operating Officer at The William Warren Group / StorQuest, explains how SkilCheck’s [...]
We sat down with Sue Haviland, owner of Haviland Storage Services, to ask her how [...]
Carol Mixon has been working with Wentworth Properties for several years, assisting with due diligence [...]
Why an Operational Audit? Rather than a financial or theft audit, self-storage operational audits aim [...]
The Variety of Telephone Mystery Shoppers is Key SkilCheck Services is one of the first [...]
It’s Not Always About Occupancy Every time I’m called in to assist a store that [...]
Why Even Evaluate? Before there was a SkilCheck, and before we had the need for consistent SkilCheck evaluators, when I first started in storage, we had a training program. An evaluator came in to assess our course. One of the key points he made was that while we were doing a great job with training, […]
So, What if We Miss a Few Sales Calls? One of the most critical aspects of our self-storage industry is understanding the cost of missed sales calls. Research shows that 5-50% of sales calls go to the first company that answers. If that’s true, we must ensure we answer the phone every time it rings. […]
We know you’ll love our service, so we want you to try it for free! A Free Telephone Mystery Shop? Really? I strongly encourage our customers to take advantage of our free telephone mystery shop, especially if it’s your first time exploring our services. This is an excellent opportunity to experience our product without financial […]
Objections are opportunities to make a sale. I’ve trained numerous people who often worry about objections, such as a customer saying, “That’s too expensive,” or expressing other concerns. However, it’s important to remember that customers communicate their interest in your product when they raise objections. So, don’t let customer objections to self-storage impede your sales […]
Let’s Discuss Bonus Structures for the Self-Storage Industry That Actually Work! Over the years, I have tried various bonuses and incentives for self-storage managers. The worst programs were those our accountant had to complete, which the managers never fully understood. In contrast, the best program was simple and based on the store’s income. With every […]
Hiring the Right Team for Your Self-Storage Facility I find the self-storage industry fascinating, mainly as we’ve grown and now have multiple properties under one umbrella rather than individual storage owners operating single properties. This consolidation means we need to build a strong sales team, and today, I’d like to discuss how to create an […]
Customers are Not Always Right! Employee morale can suffer significantly if your problematic self-storage customers make their work lives difficult. We all know that customers are not always right! Every storage manager knows that handling customer problems is part of the job description. Over the years, I have witnessed many instances where management prioritizes customer […]
Let’s chat about improving customer service Well, this last week was a traveling adventure for me. Several times while traveling, I found my patience was waning (that is my nice way of saying I was pissed). My flight departure gate was changed six times in one hour. None of the gate agents apologized for the […]
When it comes to self-storage sales, following up helps to build and maintain relationships with potential and existing customers. It shows that you care about their storage needs and are committed to providing value in your storage product/services. The Benefits of Following Up With Potential Self-Storage Tenants There are several benefits that come with regularly following […]
I have known Carol for over 3 decades now and I always use SkilCheck Services to telephone shop my self-storage managers. With her experience and training skills, most of my site managers and relief managers score 80-100%; and since she knows my company, Mini-Management Services, places self-storage site managers, area, DM, and regional managers nationwide, […]
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