Call Center Sales Evaluations

Every call counts, no matter who is answering your phones!

Have you switched to a strictly call center operating model or are you now remotely operating your storage property? It is still critical to assess the quality of salesmanship of both the call center and your office staff who are answering your store phones off-site. There is a tremendous amount of competition in most storage markets, requiring outstanding sales skills to compete in the self-storage industry…an amazing web site isn’t always enough. Statistically, many customers are still calling properties with inquiries and needing clarification on web site information.

Price is $50 per agent evaluation

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Call Center Sales Evaluations

Our process is never a mystery!

The Phone Call

SkilCheck will conduct a telephone mystery shop outside of normal business hours so we can speak with one of the call center agents answering for your store. Our telephone mystery shopper calls and records your call center agent’s sales presentation posing as a potential customer. Shoppers will inquire about prices and availability of renting a storage unit. We will allow the shopper to be very conversational and have them ask inquiring questions about the facility itself (differing from our normal telephone mystery shops where we want to hear the managers take the lead!).

The Evaluation

This Call Center SkilCheck is graded by your telephone mystery shopper. It is an informative questionnaire that asks the shoppers for their take on customer service and sales effectiveness. Each telephone mystery shop result includes the recorded conversation between our mystery shopper and your call center agent.

The Results

Each call center shop result is emailed directly to you on completion of scoring. IN ADDITION to the emailed result, you will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!

No Commitment!

We are here as you need us! SkilCheck does not hold you to any lengthy time commitment and we do NOT charge an onboarding fee. We’re here to help you succeed!

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Call Center Sales Evaluations

Each Agent Evualtion

$50

Don’t Forget

  • SkilCheck is a month-to-month service!
  • We have NO onboarding fees!
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Time to Elevate Your Storage Facility

Self-Storage facilities are easy to understand but difficult to master. Let us help you today with Excellent Training, Professional Consulting or Management of your facility. Our mission is to help your facility excel the way it’s supposed to.

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