The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are big proponents of RV storage mystery shops for the managers who run these amazing properties. Competition for new customers has become fierce in the last few years. It’s essential to ensure all staff members are at the top of their […]
While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that this remarkable team takes their SkilCheck mystery shops very seriously. They help create a positive and healthy competitive environment where everyone is focused on the company’s growth. How Has the Jenkins Organization Used Their SkilCheck Mystery Shops Over the Years? […]
I understand that advancing your position in self-storage can be challenging, and it often depends on your current situation, such as your employment status within a company and the size of the organization. Every company has a hierarchy, which can vary significantly between small storage operators and large REITs (Real Estate Investment Trusts). Both types […]
I want to drive more traffic to your store by leveraging Amazon’s services at your self-storage property. One concerning issue that has become prevalent is package theft, often referred to as “porch piracy.” We’ve seen multiple incidents captured on surveillance cameras, showcasing individuals stealing packages from doorsteps. The statistics surrounding this issue are staggering. In […]
Do You Have a Lazy Ear? When it comes to selling and having great customer service, listening to and interacting with your customers thoughtfully is crucial, rather than just reading from a script. This is a big part of what SkilCheck evaluates with our telephone mystery shops. Engaging the prospective customer in conversation is vital, […]
You Must Handle a Tenant’s Change of Address Correctly In self-storage, in order to handle a tenant change of address correctly and modify the management software or the rental lease agreement, you must have a written change of address signed and dated by the tenant. It is essential to have this document; you cannot accept […]
Gary Sugarman, Chief Operating Officer at The William Warren Group / StorQuest, explains how SkilCheck’s self-storage mystery shopping program fits into their training model. How Do You Utilize the Performance Evaluations And Mystery Shops That SkilCheck Performs For StorQuest? I’ve had many experiences over the years with various people and mystery shopping companies, and the […]
We sat down with Sue Haviland, owner of Haviland Storage Services, to ask her how their management company has incorporated SkilCheck’s self-storage mystery shopping into their ongoing training and evaluation process. How Have You Utilized Our Self-Storage Mystery Shopping Programs Over the Years? We rely on several methods for evaluating calls. One method we use […]
Carol Mixon has been working with Wentworth Properties for several years, assisting with due diligence self-storage audits on the West Coast. These audits are essential for any property being acquired, as new ownership requires someone to thoroughly assess the property on-site. Due to the many nuances involved in self-storage operations, it is crucial that a […]
Why an Operational Audit? Rather than a financial or theft audit, self-storage operational audits aim to ensure that all policies and procedures are appropriately organized and implemented. Operational audits are essential if you have multiple locations, as you want them all to operate consistently. This means using the same forms and following the same processes […]
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