Objections are opportunities to make a sale. I’ve trained numerous people who often worry about objections, such as a customer saying, “That’s too expensive,” or expressing other concerns. However, it’s important to remember that customers communicate their interest in your product when they raise objections. So, don’t let customer objections to self-storage impede your sales […]
Let’s Discuss Bonus Structures for the Self-Storage Industry That Actually Work! Over the years, I have tried various bonuses and incentives for self-storage managers. The worst programs were those our accountant had to complete, which the managers never fully understood. In contrast, the best program was simple and based on the store’s income. With every […]
Hiring the Right Team for Your Self-Storage Facility I find the self-storage industry fascinating, mainly as we’ve grown and now have multiple properties under one umbrella rather than individual storage owners operating single properties. This consolidation means we need to build a strong sales team, and today, I’d like to discuss how to create an […]
Employee morale can suffer significantly if your problematic self-storage customers make their work lives difficult. We all know that customers are not always right! Over the years, I have witnessed many instances where management prioritizes customer satisfaction over employee well-being. This imbalance can become apparent when a manager informs me that they have repeatedly warned […]
Let’s chat about improving customer service Well, this last week was a traveling adventure for me. Several times while traveling, I found my patience was waning (that is my nice way of saying I was pissed). My flight departure gate was changed six times in one hour. None of the gate agents apologized for the […]
When it comes to self-storage sales, following up helps to build and maintain relationships with potential and existing customers. It shows that you care about their storage needs and are committed to providing value in your storage product/services. The Benefits of Following Up With Potential Self-Storage Tenants There are several benefits that come with regularly following […]
I have known Carol for over 3 decades now and I always use SkilCheck Services to telephone shop my self-storage managers. With her experience and training skills, most of my site managers and relief managers score 80-100%; and since she knows my company, Mini-Management Services, places self-storage site managers, area, DM, and regional managers nationwide, […]
The Importance of Follow-Up Sales Training The monthly evaluation of self-storage managers’ sales skills was recommended to our company, National Self Storage, by an employee training expert, Donald Michalak. He was hired as an outside consultant to evaluate our 10-day training program and offered several ways to improve our training effectiveness. The major issue Michalak focused on […]
Times are getting tough among self-storage businesses in America right now! We have noticed that standard rates have dropped as well as occupancy. So, how do we effectively manage self-storage assets during an economic downturn? The best storage operators weather recession fatigue more easily, but why is that? It is because they assess the rates […]
YouTube Videos