Category Archives: Customer Service

Customer Service, Management, Operations, Revenue Growth, Self-Storage

Can We Improve our Customer Service? Yes, ALWAYS!

Posted on by Carol Mixon - SkilCheck
Pleasant young man talking on mobile phone with self-storage tenant
09
Oct

Well, this last week was a traveling adventure for me. Several times while traveling, I found my patience was waning (that is my nice way of saying I was pissed). My flight departure gate was changed six times in one hour. Not one of the gate agents apologized for the delay or for moving us […]

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Customer Service, Management, Operations, Self-Storage

Maximizing Profits In A Difficult Storage Market!

Posted on by Carol Mixon - SkilCheck

Times are getting tough among self-storage businesses in America right now! We have noticed that standard rates have dropped as well as occupancy. So, how do we effectively manage self-storage assets during an economic downturn? The best storage operators weather recession fatigue more easily, but why is that? It is because they assess the rates […]

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