Category Archives: Customer Service

The Variety of Telephone Mystery Shoppers is Key SkilCheck Services is one of the first telephone mystery shopping companies that job seekers encounter in their quest for mystery shopping employment. With over 40 years of experience, we have established a strong presence in the mystery shopping industry. We utilize an exceptional mystery shopping platform, ISecretShop.com. […]

It’s Not Always About Occupancy Every time I’m called in to assist a store that is struggling with operations with a full property audit, more times than not, my first inclination is that the property is striving towards a high occupancy and ignoring red flags at the store. So, one of my first jobs before […]

Why Even Evaluate? Before there was a SkilCheck, and before we had the need for consistent SkilCheck evaluators, when I first started in storage, we had a training program. An evaluator came in to assess our course. One of the key points he made was that while we were doing a great job with training, […]

So, What if We Miss a Few Sales Calls? One of the most critical aspects of our self-storage industry is understanding the cost of missed sales calls. Research shows that 5-50% of sales calls go to the first company that answers. If that’s true, we must ensure we answer the phone every time it rings. […]

Objections are opportunities to make a sale. I’ve trained numerous people who often worry about objections, such as a customer saying, “That’s too expensive,” or expressing other concerns. However, it’s important to remember that customers communicate their interest in your product when they raise objections. So, don’t let customer objections to self-storage impede your sales […]

Let’s Discuss Bonus Structures for the Self-Storage Industry That Actually Work! Over the years, I have tried various bonuses and incentives for self-storage managers. The worst programs were those our accountant had to complete, which the managers never fully understood. In contrast, the best program was simple and based on the store’s income. With every […]

Hiring the Right Team for Your Self-Storage Facility I find the self-storage industry fascinating, mainly as we’ve grown and now have multiple properties under one umbrella rather than individual storage owners operating single properties. This consolidation means we need to build a strong sales team, and today, I’d like to discuss how to create an […]

Customers are Not Always Right! Employee morale can suffer significantly if your problematic self-storage customers make their work lives difficult. We all know that customers are not always right! Every storage manager knows that handling customer problems is part of the job description. Over the years, I have witnessed many instances where management prioritizes customer […]