YouTube VideosTelephone Mystery Shops for Self Storage
Know for sure how your customer service agents are handling your telephone inquires from new customers.
Telephone Mystery Shops for Self Storage
TELEPHONE
MYSTERY SHOPPING
Our process is never a mystery!
The Phone Call
Our telephone mystery shopper calls and records your employee’s sales presentation posing as a potential customer. Shoppers inquire about prices and availability, giving your employee a sales opportunity. Our shopper pool is very large—we make sure your employees hear multiple voices on their shops!
The Evaluation
Your telephone mystery shop interaction is evaluated separately by one of our own SkilCheck professional, full-time customer service evaluators—NEVER the mystery shopper. And YES, we can make you a customized telephone mystery shopping evaluation form for no extra charge! Each telephone mystery shop result includes the recorded conversation between our mystery shopper and your employee.
The Results
Each phone shop result is emailed directly to you on completion of scoring. IN ADDITION to the emailed result, you will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!
The Training
Each employee who is mystery shopped for the month is invited to a live Zoom training session with our owner, Carol Mixon. We listen to different sales calls from the month and learn from our interaction with each one.
No Commitment!
We are here as you need us! SkilCheck does not hold you to any lengthy time commitment and we do NOT charge an onboarding fee. We’re here to help you succeed!
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Telephone Mystery Shop
Time to Elevate Your Storage Facility
Self-Storage facilities are easy to understand but difficult to master. Let us help you today with Excellent Training, Professional Consulting or Management of your facility. Our mission is to help your facility excel the way it’s supposed to.