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“A perfected security interest is a security interest that has been publicly registered or otherwise established in a way that gives the creditor priority over other creditors who may also have an interest in the same collateral. This means that the creditor with the perfected security interest has the right to take possession of the collateral […]
Customer Service, Management, Operations, Self-Storage
Making More Money with Your Online Self-Storage Auctions
23
Apr
Apr
Online self-storage auctions have become the industry standard, transforming the way self-storage operators process their liens in a timely and effective manner. Making more money with your online self-storage auctions is as simple as implementing these 3 tips into your next online auction. Tip Number 1: Ensure That Your Lighting and Camera Quality are Excellent […]
27
Mar
Mar
Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, each with their own approach to dealing with demanding customers. Customer demands drove some, while others had assistants who were more assertive than they were, which led to frustration over choices like color schemes. Vendors also played a role; for […]
26
Mar
Mar
We need to discuss the current state of the self-storage industry in relation to falling occupancy numbers. We are experiencing a decline in occupancy rates, which has been somewhat challenging. Although we initially recovered from COVID-19 quite well, the economy is now not performing as strongly. So, what can we do about it? I want […]
Customer Service, Management, Operations, Self-Storage
Understanding Self-Storage Manager Compensation
21
Mar
Mar
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, one of the most important factors to consider is the managers’ experience. Experience truly does matter in terms of salary; generally, the more experience a person has, the higher their earnings tend to be. I have several employees who have […]
18
Mar
Mar
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, you will repeatedly apply the following critical sales skills: How you apply these skills will determine your effectiveness and adaptability in your telephone sales skills. These skills come into play repeatedly throughout the sales process. As you greet the customer, […]
Customer Service, Management, Operations, Self-Storage
SkilCheck’s Free Self-Storage Manager Training
17
Mar
Mar
While I was at a recent Self-Storage Association conference, I received several comments about our monthly SkilCheck customer roundtables, where we offer free self-storage manager training. Many managers approached me and mentioned that they enjoyed attending them. They said things like, “We love your roundtables!” One individual even shared that they had just attended the […]
Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for self-storage employees, particularly in a competitive market. Employees can significantly increase their closing ratios by enhancing their ability to close deals both over the phone and in person. This increase boosts the company’s revenue and enhances customer satisfaction and loyalty. […]
Customer Service, Management, Operations, Self-Storage
Self-Storage Late Fees…to Waive or Not to Waive
10
Mar
Mar
There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees to consider. First, we have administrative fees. Many facilities now charge these instead of requiring a deposit. In the past, deposits were common but returning them could be a hassle. The shift to administrative fees has made the process smoother […]
First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given feedback on thousands of telephone mystery shop calls and in-person mystery shops. We Understand Human Engagement What we have learned over the years is that AI simply cannot pick up on the nuances of tone of voice, employee empathy, and […]